Turning customer insight into growth.
Kate Hagen helps organizations understand what drives customer behavior, identify opportunities for growth, and turn strategy into measurable results.
Her work spans customer acquisition, loyalty, retention, revenue strategy, segmentation, and organizational alignment.
Featured Stats
57%
Growth in new subscribers
24%
Year-over-year subscription revenue growth
92%
Retention among multi-year subscribers
Membership goal exceeded before opening night
Results shown reflect client engagements Kate contributed to as part of broader organizational and consulting teams.
Featured Work
Rebuilding recurring revenue
A major U.S. orchestra needed to strengthen retention, rebuild subscriber growth, and increase recurring revenue.
Through behavior-based segmentation, differentiated renewal strategy, changes to flexible packages, and a broader acquisition approach, the organization achieved:
- 57% growth in new subscriber sales
- 24% year-over-year subscription revenue growth
- 26% growth in subscriber households
- 92% retention among multi-year subscribers
Capabilities: Customer Strategy · Retention · Segmentation · Revenue Growth
Strengthening loyalty and advance revenue
A major summer music festival wanted to improve membership renewal, acquisition, and advance revenue before the start of its season.
The organization exceeded its membership goal before opening night, something it had not achieved in at least a decade.
Capabilities: Loyalty · Membership Growth · Customer Acquisition · Revenue Strategy
Scaling Operations with Advanced Growth Strategies
This case study showcases how a business leveraged targeted customer growth frameworks to streamline acquisition, reduce churn, and scale.
Kate Hagen
Growth Strategist
Kate Hagen is an expert in customer growth strategies, retention, and acquisition. Her professional background highlights a strong commitment to data-driven decision-making and impactful leadership. This overview introduces her proven ability to drive meaningful results.
Customer Growth Strategies
Implement proven acquisition and retention frameworks that maximize user lifetime value and expand your market reach effectively.
Data-Driven Decisions
Leverage advanced analytics and metrics to identify key opportunities, refine targeting, and optimize overall performance.
Leadership & Results
Benefit from sophisticated leadership strategies and anonymized case studies that demonstrate measurable success and ROI.